Service and payment information
RoadPal is powered by Shairoles Roadside. We offer jumpstarts, car unlocks, tire changes using your usable spare, and fuel delivery. Availability, service area, vehicle conditions and the confirmed quote determine whether we can accept a request. RoadPal is not an emergency service. For an emergency or immediate danger, call 911.
Your quote
Starting prices are $60 for a jumpstart, $80 for a car unlock, $80 to install your usable spare, and $80 for fuel delivery plus $8 per gallon, up to 3 gallons. The first 10 outbound route miles are included; additional outbound route miles cost $2 each. Your technician checks the route and sends an itemized quote. An offer is a proposed budget until the technician accepts it in a quote. Review the final total before accepting.
Payment, cancellation & GOA
Accept the itemized quote, then authorize a card hold for the full accepted total before dispatch. A hold is not a payment. Payment is captured after completed service.
If you cancel after we mark en route, cannot be reached, or we arrive but cannot complete the service (GOA), the fee is the greater of $25 or $2 × actual outbound miles driven beyond the first 10 miles. These amounts are not added together. Examples: 20 miles → $25; 30 miles → $40.
An unreachable-customer fee requires arrival, two contact attempts and a five-minute wait after arrival. An unsuccessful-service fee requires arrival and a recorded reason. The owner separately confirms any fee capture. A fee above the authorized total requires new customer consent.
Unused authorization is released; bank timing varies. Cash requires owner approval for that booking, and no card means no automatic card fee collection. Existing accepted bookings keep their original terms.
Refund requests
A refund request is not a completed refund: RoadPal shows verified status when the payment provider confirms it. Contact support about a charge or refund and include your request reference; do not send card details. This information page does not replace the terms accepted in an existing booking.
Availability and updates
Online, Busy and Offline reflect the owner's availability setting. Arrival windows and service progress are entered manually. They are estimates and updates, not continuous GPS tracking. The support form sends a message; it does not dispatch a driver. Use your saved request to follow service updates. Live text updates are not currently available.