Privacy at RoadPal
RoadPal, powered by Shairoles Roadside, uses the information you provide to manage your account, respond to service requests, quote and record service, handle payment operations, answer support messages and protect the service from abuse.
Information you provide
Sign-in uses your account identity and email address through Firebase. A service request includes your name, phone number, vehicle, service choice and vehicle location, plus fuel/spare details where relevant. We also keep your quotes, accepted terms, service updates, contact-attempt records and payment/refund status and references. A support message includes your optional name, reply email, message and submission reference.
You can type an address or landmark instead of sharing device location. If you choose “Use my current location,” your browser asks permission for a location reading. The resulting coordinates are added to the request field and saved when you submit the request. RoadPal does not provide continuous driver GPS tracking.
Services that process information
Cloudflare hosts RoadPal and its database. Google Firebase handles sign-in and related account verification and recovery. Square processes card details entered in its secure payment fields and payment operations. RoadPal processes payment tokens, operation references, amounts and status to verify payments and recover uncertain operations. Resend relays support messages and owner job alerts to the business's email inbox. These services may process technical information needed to operate and secure their services. Opening a Google Maps link sends the location in that link to Google.
Your request is available to your signed-in account and the authorized business owner. The owner uses request/contact details to coordinate service. Do not put passwords, full card details or other sensitive information in a support message.
Owner job alerts
If the owner enables phone alerts, RoadPal stores the browser push subscription for that device to send generic new-request and cancellation alerts through its browser push provider. The notification does not contain customer names, contact details or locations. The owner can disable the device in Settings. Backup email alerts go to the selected business inbox and link to the signed-in owner queue. Delivery depends on phone and browser settings.
Messages for your job
When job messaging is available, RoadPal stores your messages, sender role and timestamps with your booking. Only the booking customer and authorized business owner can access that conversation. Closed jobs keep read-only message history. Messages refresh while RoadPal is open; background notifications are not available. Calling the business line opens your phone dialer and normal phone-plan charges may apply. Do not send passwords or card details.
Browser storage and technical information
Firebase uses browser storage to maintain sign-in. New public-site registrations also use a browser marker until verification and signup counting complete. For the owner’s aggregate signup total, RoadPal stores the account identifier and registration time without names or email addresses. RoadPal and its providers process technical request information to run and protect the service. For support abuse controls, RoadPal derives keyed hashes from the connecting IP address and reply email and stores those hashes with the submission reference. The support outbox does not store the raw connecting IP for this purpose. This does not describe or limit the separate infrastructure logs maintained by hosting or email providers.
How long information remains
During support form activity, RoadPal removes message content older than seven days and hashed spam-control records older than 24 hours, in batches. These records can remain longer when the form is inactive. Submission reference and creation-time records remain to prevent duplicate sends. Copies in the support inbox and provider systems are managed separately.
Booking, accepted quote, payment and service records do not currently have a fixed automatic deletion schedule. Contact support to ask about access, correction, account closure or deletion. We may need to verify your identity and assess records needed for outstanding service, payment, security or recordkeeping before responding. Submitting a request does not automatically delete an account or its records.
Contact and choices
Use the support form for privacy questions and requests. Provide your reply email and relevant request reference, without sending passwords or card details. You can sign out from your saved requests and manage location permission in your browser. Live SMS updates are unavailable; Sandbox simulation choices do not authorize future live texts.